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Upholstery Care Guide

Caring for your Cushions

You probably selected your furniture and desired comfort level in a Multiyork store by taking a seat on a display model. However, please remember that the models in each store have been there for a while and, like a good pair of leather shoes, they’ll have softened and mellowed with use.

Your furniture is brand new and will probably feel firmer than the one in store, even more so if you chose to cover it in a thicker or stiffer fabric. Don’t worry. With regular use the upholstery will soon soften to give you the comfort and support you selected.

To maintain the support, keep your sofa looking good and to last longer, here are some simple tips as demonstrated in store.

  • First, if you have cushions that contain feathers, you will need to plump them every day. If you have foam cushions, then you should rotate and flip them on a weekly basis.
  • If you tend to use one side of a sofa more than the other, or one chair more than another, try swapping the cushions occasionally to even wear.
  • Another useful tip for rectangular cushions is to turn the interiors from back to front inside the cases, ensuring the whole cushion gets equal wear. If the interior feels a bit tight, don’t worry, it was designed that way to fill the case.
  • Remember sofa and chair cushions can be different shapes and sizes so make a clear note of which interiors are taken from which covers if you remove them. Also, take care not to damage the teeth of zips when you remove them.


Each Multiyork frame is made from high quality hardwood with springs forged from high tensile steel. They’re so strong most sofas come with a fifteen year guarantee and if used correctly require no maintenance.

However, it helps to make sure sofas are standing on a level floor. Also, on models with polished legs, check from time to time that they are screwed-in tight. It’s wise to use ‘castor-cups’ for polished legs with castors on wooden, tiled or vinyl floors. You can purchase these from the store.

Although the furniture is well built, it will last longer if you can persuade little ones not to sit on the arms or use it as a trampoline. However inviting it looks!!


Many of our frames can be made to dismantle, handy for getting through narrow doorways or upstairs. If you have chosen this option and need to dismantle your furniture at any time all you will need is two 13mm open ended spanners or a socket set and to follow these instructions.

Step 1 – undo the zip and remove the cover

Step 2 – undo the zips on the cream base cloth

Step 3 – locate and remove the upper bolts at the back of each arm and repeat with the lower bolt. The back of the frame can now be removed by carefully lifting it upwards

Step 4 – tilt the sofa forwards to gain access to the bolts under the seat and remove

Step 5 – locate and remove the remaining bolts on the outside of each arm

Your sofa should now be in 4 pieces – two arms, a back and a base. Just reverse the process to put your sofa back together in its’ new location.

N.B. Should you have a sofa bed which dismantles, before you follow step 2 you will need to tie the bed mechanism securely between the front bars, top and bottom, with strong cord. You can then proceed to dismantle the frame as above. Make sure you have some help as a sofa bed is extremely heavy.

In the very rare event that a frame feels loose, you now know where to tighten it up - which you should do as soon as you notice the looseness to avoid damage. If you need help, don’t hesitate to call the store or go online for further instructions at here.

Two more things to note about a sofa bed. First, don’t fold it away with sheets and blankets in place as that will strain the frame. Second, if the mattress isn’t used regularly the bed should be periodically pulled out, aired, and the mattress turned.

Caring for your Fabric

All fabrics available from Multiyork comply with the relevant British Standards. Of course, over time, colours will lose some vibrancy and the material will naturally relax a little. However, here are some recommendations to extend the life of your fabric.

Most important, as our fabrics are mainly natural, don’t place furniture in direct sunlight because too much strong light or heat will make any fabric fade or shrink. Also, keep furniture at least two feet away from radiators or open fires.

Try not to let the fabric get soiled because a build up of grime and grease acts like an abrasive to speed up wear and leads to colour loss.

Covers should be cleaned every 12 to 18 months, depending on use, and we recommend regular brushing or vacuuming. Be careful not to vacuum feather cushions as the feathers can eventually be pulled through the fabric.

Natural fabrics – particularly linens or cotton - are irregular in their weave and so they contain ‘slubs’. These are not faults, they’re a natural characteristic. Another feature of natural fabric is cotton seeds. They are found on 100% cotton fabrics that have not been dyed or bleached.

Pile fabrics, like velvet and chenille, look rich and luxurious because of the way light reflects on the pile to give that lighter and darker effect.

This is naturally emphasised as the pile flattens in regular use, particularly on seats, arms and backs. If it should look a little faded or dull, brush the pile in the opposite direction.

Over time, it is inevitable that there’ll be some movement with removable covers and the covers will need gentle re-dressing with the tailoring bat in your customer care pack.

The movement in some pile fabrics, especially chenille, can be more pronounced, so to compensate we fit grippers down the inside of each arm which you’ll need to remove from the cover before cleaning

Things your furniture won’t like are: shoe buckles and polish, sharp or pointed jewellery and pets. Cats can cause serious damage sharpening their claws on furniture and unfortunately the natural oils in an animals coat will, after a while, build up a serious stain on your covers.


Pilling is a characteristic of many upholstery fabrics, and results from excess fibre coming away from the surface of the material.

This release of excess fibre results in small balls or “pills” forming on the surface of the material.

This is similar to the fuzzing experienced with a new carpet, or the pilling of a new sweater. This does not mean that the fabric is disintegrating or will leave a bald area on the cover.

As with carpets and sweaters, the pilling will persist until the excess fibre is gone and then it will cease.

The best treatment whilst this is happening is to simply shave the fabric with a battery operated furniture or sweater shaver to remove the pills and restore the look of the cover. This may need to be done 3 – 4 times but the pilling on the surface will begin to diminish and ultimately stop.

Cleaning your Covers

For most Multiyork fabrics we always recommend that you use a reputable dry cleaning company. However, if your furniture has washable fabrics here are a few tips:

  • First, most domestic machines have a maximum capacity of 5 kilos, well below the weight of an average sofa cover – so you really should use a commercial machine. Check it first for any residues of bleach or brightening agents.
  • Next, wash all the components together, with the covers turned inside out. If you have different colours, wash them in different loads. Never wash your covers at more than 30 degrees, and as washing machine temperatures can vary – always err on the side of caution. Use a colour-protective liquid detergent, free from bleaching or brightening agents.
  • Dry the covers on a taut washing line – and replace on the furniture whilst they’re still slightly damp. It’s unlikely you’ll need to iron them, but if you do, use only a light, warm iron – and iron inside out.
  • There is one exception - washable fabric covers with stiffened valances should ONLY be dry cleaned.
  • And finally, despite being dyed to meet strict British standards specifications covers will inevitably shade down a little after each wash. It’s part of the soft lived-in look that gives furniture real character.

And don’t forget, you can choose a different set of covers for a completely new look whenever you like, as often as you like, in any fabric you like – even if the model becomes discontinued. Multiyork retains all the templates of the furniture, so all you do is choose the fabric – and let Multiyork do the rest!

You selected your Multiyork furniture because of its good looks and superb quality, and with the hints and tips in this leaflet we are sure it will continue to give many years of satisfaction.

And remember, if you have any problems at all just contact your nearest store or call Multiyork.

Protecting your upholstery

Arm protectors play a major part in protecting your new sofas from every day grime transferring onto the arms of your new furniture.

Ordering them at the same time as your sofa will ensure a perfect colour match, they can be ordered at any time though.

Fabric Protector
If,  like most Multiyork customers, you’ve had your furniture treated with a fabric protector, you can be confident it will resist most every day spills. Just quickly dab or blot them away (don’t rub them), and all should be well – but in the event of a major problem, you can call for expert advice on – 0800 011 4230.

Replaceable Covers

When your upholstery starts to show the signs of everyday use, it’s simple to take off the covers for dry cleaning or washing – the tab in the cover seam will tell you which method is recommended.

Here’s a step by step guide:

  • Unzip the cushion covers and ease them off.
  • The main cover is held firmly in place by a concealed zip at the back. Undo this first. If your sofa has legs, loosen them to release any fabric tucked under them. Use the special tag to gently loosen the fabric which is tucked down behind the seat. Certain fabrics such as chenille may move over time so your sofa will have been fitted with grippers which are tucked down the inside of each arm. These will need to be removed before you take your covers off.
  • Now gently ease off the fabric from around the arm nearest the zip.
  • And that’s it! Lift off the covers and they’re ready to clean.
  • To put them back, simply reverse the process, using your Multiyork tailoring bat to tuck the covers down the backs of the seats and sides of the arm, replacing grippers for pile fabrics. If you would like to see a video demonstration on how to remove your covers go to www.multiyork.co.uk.

If you prefer, Multiyork offers a re-fitting service, just call your nearest store for details.

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Multiyork Furniture Ltd. Stephenson House, 10 Stephenson Way, Thetford, Norfolk, IP24 3RD
Company registration number: 2992725