Web Orders
You have the right to cancel your order at any time before you receive delivery by contacting our Customer Service Representatives by e-mail, or call us on 0845 303 7134 (Monday - Friday 9.00am to 5.00pm) If these products have already been dispatched when you contact us you will be advised regarding collection details.
We hope you’ll be pleased with your purchase, however If you should change your mind once you’ve received delivery you can return the goods to Multiyork and receive a full refund. In order to do this you must notify our Customer Care Department on 0845 303 7134 in writing within 7 days of receipt of the goods. Our Customer Care department will then arrange collection from your home (usually within 28 days) and a refund will be issued. When returning goods you should ensure that they are returned to us unused and in the condition in which you received them.
Made to order Purchases
Due to the nature of the ‘made-to-order’ service available from our stores, you, the Customer are able to select the size, fillings, fabric, legs and cushions, making the Sofa specific to your needs.
If the made-to-order furniture is cancelled by the Customer or the contract is amended without valid reason, the Customer shall pay by way of a specified amount, a reasonable pre-estimate of the costs incurred by Multiyork caused by the Customer cancelling the contract.
If the furniture is delivered and is not of satisfactory quality, Multiyork shall, at the customers option repair or replace the furniture or refund the price of the furniture, provided that the Customer shall, at Multiyork’s expense, return the furniture to Multiyork.