Q. I'm not sure if I've registered or not! How can I tell?

To log in, you need to know your login name (which can be your e-mail address, account number or previous login name) and password. If you cannot remember if you are registered, click on the 'help' link on the login page.

Please do not re-register! You will end up with duplicate accounts on our database.

Q. I registered on your website a while ago, but now I can't remember my password. Help!

Don't worry - simply go to the login page and click on the help link. All you have to do is type in your e-mail address and you will be immediately mailed with instructions and a new password.

Q. I was half way through placing a large order on your website, when I lost my connection. Do I have to start all over again?

If you were logged in when you started your order, your basket will have been saved. Simply log in, go to My Account and click on Previous Baskets. From here you can reload your basket and proceed to the checkout, or carry on shopping.

If you have lost your connection and come back on to the website, you will be prompted if you were halfway through a basket before being cut off, allowing you to resume from where you finished. This does depend on your computer set up and whether you have cookies enabled.

Q. I've heard a lot in the news about security issues, and my friends have told me not to give out my card details on-line. How secure is my data?

Please see our dedicated Security Page for more information

Q. Can I put some things in my basket and save them until I'm ready to order?

You need to be registered on the website for this feature. All you need to do is add items to your basket, they will then remain there until you are ready to order. If you close your browser session, you can reload your basket.

Simply log in, go to My Account and click on Previous Baskets. From here you can reload your basket and proceed to the checkout, or carry on shopping.

Your baskets will not be saved for longer than 30 days.

Q. Can I add to my order after I have sent it?

Sorry, but no. Once you have completed your order, it goes so quickly through the system that it is impossible to add or delete things. Please double-check your order before you click the final 'Send' button.

Q. What Payment methods do you accept?

We accept payment by Visa, MasterCard, Maestro, Solo and Delta.